Privacy Policy

Who we are

Actors Theatre of Louisville operates the https://actorstheatre.org website. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our website.

If you choose to use our website, then you agree to the collection and use of information in relation with this policy. The Personal Information and data that we collect are used for providing and improving the website. We will not use or share your information with anyone except as described in this Privacy Policy.

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.

What personal data we collect and why we collect it

Contact forms

This website utilizes Akismet to prevent SPAM submissions to contact forms on this website. The contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking.

The actual submission data is stored in the database for this site upon submission and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message. Submitted data is retained for customer service purposes only, and will not be used for marketing purposes.

Cookies

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Site Analytics: Google Analytics

This website utilizes Google Analytics to provide aggregate usage statistics to the website owner. The activities tracked may include, but are not limited to: page views, click events, video play events, form submissions, scrolling distance and time. For more information, you can review Google’s Privacy Policy and Terms of Service, or contact us with further questions.

Search

This site utilizes the Algolia service to provide a fast, reliable and modern search experience on the Actors Theatre of Louisville website. Any of the visitor-chosen search filters and query data in order to process a search request is collected to provide statistics to the website owner in order to improve our Service. You can learn more about their Security and Compliance and their Privacy Policy be visiting their website.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Who we share your data with

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We do, at times, share our list of patrons with other arts organizations for postal mailings only. If you wish to opt-out from information sharing, please notify the Box Office, 502.584.1205, of your desire. Your information will not leave Actors Theatre of Louisville. We do not share phone or email information with any other organization. With the exception of an organization holding a ticketed event in which tickets are processed through Actors Theatre’s website and Box Office, patron information for the event will be given to that organization. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Third parties

We partner with Tessitura, an enterprise application used by performing arts and cultural organisations to manage activities in ticketing, fundraising, customer relationship management, and marketing. When a user selects and purchases tickets, we will share names, or other contact information that is necessary for this third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. For more information, please view Tessitura’s Privacy Policy and Terms of Service, or contact us with further questions.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Google Analytics data (anonymized) is retained for 26 months beyond your last visit to the website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, (i.e. contact information and preferences). This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Actors Theatre of Louisville
316 West Main St.
Louisville, KY 40202

info@ActorsTheatre.org
Box Office: 502.584.1205
502.371.0956 TDD

Additional information

How we protect your data

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

What data breach procedures we have in place

If we happen to detect a data breach, you will be notified by the email you have provided to us.

What third parties we receive data from

We do not receive data from third parties in conjunction with delivering this website.

What automated decision making and/or profiling we do with user data

We do not employ automated decision making and or profiling with user data we collect.

Actors Theater of Louisville
316 West Main St.
Louisville, KY 40202
Box Office: 502.584.1205
502.371.0956 TDD

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